Saturday 4 April 2015

Stock Messaging App keeps crashing on Android - Samsung Galaxy S3 mini

On a friend's Samsung Galaxy S3 Mini when I went into the stock Messaging app, it would pause on a black screen, and then crash with the error dialog.

Some research suggested going into Settings > Application Manager and swiping right until "All" is selected at the top. Select messaging and then "Clear Data" and "Clear Cache".

Unfortunately this didn't work.

I then rebooted the device into Safe Mode. This required turning the device off, turning it back on and holding the Volume Down button when the Samsung logo was displayed.

I then went  into Settings > Application Manager and selected Log Provider (it was at the bottom). It said "Disabled" against it. I clicked it, enabled it, and then the messages app started working again.

I noticed by debugging the app there was an error "Failed to find provider info for logs". Also "Process (pid xxxx) has died."

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